Terms and Conditions

Terms & Conditions  

Orders in time for Christmas are now Closed. 

You are able to order still but these will be processed after Christmas.

Please note Hello Violaceous is run by one person only.

Everything is made to order, unless the items are in the instock section. All aspects of Hello Violaceous are run soley by one person, this includes running this website, all social media, pattern cutting, fabric selection, posting orders, customer service and just about everything else. 

Delivery

All items are made to order so please allow between 6 - 8 weeks for your dispatch email. Please then consider shipping times. At peak times orders can take up to 8 weeks. If you are wanting an order for a certain date please contact before ordering for current waiting times, if I can I am happy to try accommodate your request.

 

What you receive when placing an order with Hello Violaceous

Included in the price of our items are the following.

  • Colour combination advice
  • Made to measure sizing (if you select this option, made to measure is advised and is offered at no extra cost)
  • Measuring advice - This can be done via email, using the form in the custom size section.
  • Alterations to the design, if this does not affect the cost of the item.
  • Quick replies via email if you have any other questions.

What is not included (but can be added for an extra cost)

  • Design alterations that will affect the price of the time.
  • Additional trimmings 

Rush Orders

Depending on current waiting times, it is sometimes possible to offer a rush order. This service is available depending on when you need the order by, where the order will be shipped to, if we have the desired colours in stock (or they can be ordered with enough time).  As a rush order is made in a much shorter space of time an extra charge for £15 will be charged.

Custom Designs

Here at Hello Violaceous we love to make your ideas come to life. You can come to us with a basic idea or with an idea you have drawn yourself. If you have a basic idea we will draw up 3 ideas for you to pick from. Please remember this does cost our time to do this and there will be charged £10 for the inital ideas. We can offer advice on colour combination and trimming detail. Once you decide on a design you will be given a price for the design, you will then be sent the final idea. Once approved you will be invoiced for the order (this will be minus the £10 fee at the start).

Please note at Hello Violaceous we will not copy other peoples work. We work hard to offer distinctive and unique designs. We are happy to alter our designs to your needs but will not replicate other designers work, however if you send us other designers pictures to colour match or for style inspiration this is fine.

Payment

All prices are in UK Pounds Sterling (GBP).  Payments are made online securely through Paypal.  You do not need a paypal account to use this paypal.

Why paypal? "PayPal is a safer, faster, more secure way to pay online – your financial details are never shared. We remember everything for you, safeguarding your bank, credit or debit card details."

Other forms of payment are available on arrangement, also with the option of paying with installments, contact us if you would like to discuss these options. 

 

Returns, Refunds, Cancelling an Order

Please contact us before a return is sent. 

All items are made to measure/order, therefore exempt from distance selling regulations regarding cancellation. If you place an order then decide you want to cancel it you can do this within 72hours of placing the order.  After this we are unable to accept cancellations as your order will have gone into production or supplies will have been ordered.

Returns are accepted within 7days of receiving the order, this only applies to items made to standard sizes. Goods must be unworn. You then may exchange your order or receive a refund. 

Orders for custom designs and made to measure items are non-returnable and non-refundable.

For international returns, all packages need to be marked as 'returned goods' to prevent custom charges. If a package is not marked as such then we may not accept the return or charge the customs and tax duty to you. 

Please wait 7 working days before contacting about a missing parcel with in the uk and 14days for international orders.

Please contact us before returning any item. 

Postage

All orders in the UK are via Royal mail, you have the option of 1st, 2nd and special delivery.

International orders are sent with standard air mail (this do not include tracking) or via Airsure/International Track, this includes tracking. 

If the none tracking option is selected, this is at your own risk, as once parcels are out of my hands and in the mailing system they are unable to be tracked. A proof of postage is always obtained. 

For international orders there is also the option of a courier via Fedex or UPS.

Please note that for customers outside of the UK, your country may impose custom charges, which we are not responsible for.

If the parcel is returned to Hello Violaceous because you are not in when it is delivered and you do not collect the parcel from your local post/sorting office, you will be charged to have the parcel resent. 

Packaging

All items are  wrapped in tissue paper before packing. They are then wrapped in bubble wrap to protect the item. 

It is your responsibility to read all the order information before ordering. Hello Violaceous can not be held responsible if you have not read the terms.